What is your return/exchange policy?
We allow exchanges if items are returned or shipped within 30 days of the delivery date. You must contact us by email to receive an RMA number before any items can be shipped back to our facility. Returns/refunds are allowed on defective or incorrectly shipped items ONLY. We thoroughly inspect each item upon arrival to our facility so the chance of a customer receiving a defective item is slim. Exchanges are issued in the form of an e-giftcard that will be emailed to you within 7 business days after we have received and processed the returned item(s).
Please see our returns and exchanges policy for further detailed information: Returns and Exchanges
I mailed my return a while ago. Why haven't I received store credit yet?
Please allow up to 7 business days to receive your e-giftcard. If it has been more than 7 business days, please send us an email and include your order number in the subject line. Please note: If we receive an item that did not have an RMA associated with it, we will not issue store credit, nor a refund/exchange of any kind. We will hold the item for 3 days and it will be your responsibility to pay for shipping costs if you decide you would like the item(s) returned to you – No exceptions. Any incorrectly shipped items that are postmarked more than 3 days after the delivery date. Defective or incorrectly shipped items that are received by our facility and were not brought to our attention within 3 days of delivery to the customer will not be issued a refund, exchange, or store credit.
How long will it take to receive my order after it is placed?
We are open Monday-Saturday and fill shipments daily in the order they are received. Please allow up to 24 hours for your item to be processed and shipped, and an additional 2-5 business days for it to be delivered to you depending on the speed of your local post office. We ship all of our packages via USPS Priority Mail so you will be able to track your order once shipped.
My order shows it was delivered, but I never received it. What now?
I need to exchange an unworn item, but the tag fell off. What do I do?
All original tags must be attached to items being returned/exchanged – No exceptions. We recommend being extra careful with the tags when trying on items.
If an item is out of stock, does that mean you will no longer carry it or will you be restocking?
Do you offer expedited shipping?
I washed my item for the first time and now it is damaged. Will you issue store credit?
I bought a final sale item that doesn’t fit. Can I exchange for a different size?
My order was delivered exactly 30 days ago, but I just got the chance to try on the items and realized some don't fit. Can I still do an exchange without being charged a restocking fee?
Do you ship internationally?
Do you have a physical store or is it online only?
We are online only. Sign-up for our blog email list or follow our social media accounts for information on pop-up store events!